Service Level Agreement
Last updated May 2026
This SLA describes the uptime commitment for paid plans and what happens if we fall short. Live status is always available on our status page.
Uptime commitment
We target 99.9% monthly availability for production services on paid plans.
Availability is measured against successful responses from the platform's control and data planes, excluding scheduled maintenance.
Scheduled maintenance
We announce planned maintenance in advance on the status page and aim to minimise disruption.
Maintenance windows are excluded from availability calculations.
Service credits
If we miss the monthly commitment, eligible accounts may request service credits against future invoices.
Credits are the sole remedy for missed availability targets. Contact us to request a credit within 30 days of the affected month.